Who is Hippo Kiosks?
Hippo Kiosks is a Bitcoin ATM company based in Whitehall, PA. Our machines serve customers across Pennsylvania, US. We strive to provide the best customer service and bring a Bitcoin ATM to every neighborhood!
What is the JOB?
We are looking for an experienced Customer Service/ Call center agent to join our team.
We are looking for a professional responsible for answering incoming phone calls and handling customer inquiries, comments, and complaints regarding bitcoin ATMs and transactions. The goal of the position is to solve any query or issue of the customer and provide positive customer experiences. Every caller is a potential long-term customer, no call is less important, at this position, you will be the face of the company, and our customers are our family, we treat them as such.
Duties and Responsibilities:
-Accept incoming calls and texts and make outgoing calls and texts to customers.
-Monitor and answer customer emails
-Provides guidance to customers such as setting up bitcoin wallets, how to use the machines, and handling customer inquiries as needed
-Promote and maintain positive relations with all contacts, customers and potential customers
-Assist the compliance department as needed
-Report suspicious activity to the compliance department
-Maintain and update customer information
-Keep documentation on calls
-Performs other related duties as assigned by management.
-Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;
-Responds to requests for service and assistance; Meets commitments.
-Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
-Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; -Works quickly.
-Adaptability - Adapts to changes in the work environment.
-Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
-Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
-Innovation - Meets challenges with resourcefulness; -Generates suggestions for improving work.
-Experience working at a call center or similar customer support position
-Interest in Bitcoin, Crypto, and Blockchain
-An excellent internet speed/stability
-Great communication skills are a must
-Great listening skills are a must
-Ability to work in EST time zone from Monday to Friday.
-Ability to speak effectively with customers
-Strong English written skills
-Strong/Stable Internet connection